SpotOn POS System Review
SpotOn offers strong loyalty and marketing features, but widespread billing complaints and contract issues mean you need to stay vigilant.
What's In This Review
System Overview
SpotOn
by SpotOn
Marketing-focused POS with loyalty features. Good concept but plagued by billing disputes, handheld issues, and 3-year contracts.
Best For:
Marketing-focused restaurants willing to monitor billing closely
Key Features
Loyalty
Built-in rewards program.
Marketing
Email & SMS campaigns.
Reviews
Reputation management.
Pros & Cons
â Strengths
- âĸ Strong loyalty and marketing automation
- âĸ Good customer database for VIP tracking
- âĸ QR ordering option for busy periods
â Drawbacks
- âĸ Frequent billing discrepancies - check statements monthly
- âĸ 3-year contracts with expensive early termination
- âĸ Handheld connectivity issues during peak times
- âĸ Tabs reported disappearing randomly
- âĸ Support can be slow - appointments instead of immediate help
Venue-Specific Ratings
Restaurant
Decent features but watch your statements - billing complaints are common
Bar
Handheld connectivity issues reported during busy times - not ideal for bars
Nightclub
Too slow for high-volume, tabs can disappear, stick with SmartTab
Quick Serve
Simpler options exist without the contract headaches
Pricing Breakdown
Hardware
- âĸ Varies by setup
Software
- âĸ Base package
- âĸ Watch for hidden fees
* Pricing varies based on processing volume, hardware packages, and contract terms.
Our Verdict
Bottom Line
Marketing-focused restaurants willing to monitor billing closely
Our Take:
We've seen too many billing complaints to recommend SpotOn without warning. If you go this route, review your statements every single month.
đ¤ Partner Recommendation:
Only purchase SpotOn through an authorized partner/dealer who can advocate for you when billing issues arise.
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