Union POS System Review
Union lets guests order and pay from their phones while bartenders focus on making drinks. Built for speed in busy bars, but the guest-led model removes the personal hospitality touch.
What's In This Review
System Overview
Union
by Union
Guest-led ordering for high-volume bars. Fast tabs and mobile ordering, but removes the human hospitality touch.
Best For:
High-volume bars in major metros wanting guest-led ordering to reduce labor.
Key Features
1,000+ Tabs
Handle massive volume with no system lag.
Guest Ordering
Guests order and pay from their phones.
Offline Mode
Keep running even without internet.
One-Touch Close
Close all tabs with a single button at night's end.
Pros & Cons
✓ Strengths
- • Handles 1,000+ tabs with no lag
- • Offline mode captures funds during outages
- • One-button close all tabs at end of night
- • Guest mobile ordering reduces wait times
⚠ Drawbacks
- • Guest-led ordering removes hospitality experience
- • Hardware reliability issues reported
- • Performance slowdowns during peak times reported
- • Limited to major metro markets only
Venue-Specific Ratings
Restaurant
Limited support for traditional table service—not built for restaurants
Bar
Fast for high-volume, but guest-led ordering removes the bartender connection
Nightclub
Handles volume well, but guest ordering doesn't fit all nightlife concepts
Quick Serve
Overkill—designed for bars, not counter service
Pricing Breakdown
Software
- • Varies by features and stations
Processing
- • + $0.05 per transaction
* Pricing varies based on processing volume, hardware packages, and contract terms.
Our Verdict
Bottom Line
High-volume bars in major metros wanting guest-led ordering to reduce labor.
Our Take:
Union offers 24/7 US-based support and dedicated account managers in each city.
Not Sure If Union Is Right For You?
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